The 'air gap' has quietly grown a WiFi point, for a contractor's convenience. The on-call rota lists two people who moved teams a year ago. Three options went to the board; the middle one won, the way it always does.

None of these is a technical problem, and none of them turns up in an awareness module. They turn up when someone has to act, quickly, inside the actual workflow, with the (executive) manager waiting. Those situations is what I build, so a team can play it before it plays them.

Play it before it plays you